The 5 Rules
Government websites can feel confusing, and scammers count on that. These five habits keep you safe.
Words you can say out loud
You can slow down and check. A real office will not mind.
- "Thank you. I will go to the official website myself."
- "I do not share codes or passwords. Goodbye."
- "Please send me a letter. I will call the number on the official website."
Scam or Real?
Your result
Which Website Do I Use?
These are the real federal websites for common needs. Type the address yourself, or save it as a bookmark.
How to be sure it is the real site
- The address ends in .gov right before the first single slash.
- You typed it, or you used a bookmark you saved yourself.
- It does not ask you to pay to sign in.
- A padlock means the connection is private. It does not prove the site is real.
- If you are not sure, close it and start again from the address you typed.
Locked Out, or It Already Happened
Take a breath. Most problems can be fixed. Tap a step to open it, and go in this order.
1. Locked out? Use "Forgot password" on the real site
Type the .gov address yourself and use the Forgot Password link. Do not call a number from a search ad. If you still cannot get in, call the agency using the number on its own .gov site.
2. If you shared a password or code
Go to the real site yourself and change your password right away. Turn on two-step sign-in. Do the same for any other account that used the same password.
3. If you paid money or gave your Social Security number
Call your bank right away if you paid. Report identity theft at identitytheft.gov. You can place a free fraud alert or credit freeze with the credit bureaus.
4. Report it
Reporting protects others too.
- Any scam: ReportFraud.ftc.gov
- Social Security scams: oig.ssa.gov
- Fake IRS emails: forward to phishing@irs.gov
5. Get real help
Start with the real agency website, typed by you. Use the number printed on your letter or on the .gov site, never one from a search ad or a text.
- Social Security: 1-800-772-1213
- IRS: 1-800-829-1040
- Medicare: 1-800-633-4227
6. Keep your records
Save screenshots, messages, dates and receipts. If you need help, ask a trusted person at your senior center, library or class. Never give a helper your password or codes.
Be kind to yourself
Fake sites and messages fool careful, smart people every day. Asking for help is a strong step. You are not alone.
Pretend Portal Practice
This is a pretend site. Use made-up information only.
Well done!
You finished all five tasks: finding the real website, making a strong password, using a code safely, spotting a fake email, and signing out.
Golden Tech Club says
Next time you use a real government website, you will already know the moves.